Refund policy

Refund Policy

Just Row sells digital products and online coaching services. Because these products are delivered digitally, refund eligibility depends on the type of purchase.

Digital ebooks and training plans

Digital ebook and training-plan purchases may be refunded within 30 days of purchase. Please contact austin@trainingtall.net with your order information and reason for the request.

Refunds may not be available in cases of repeated purchases and refund requests, abuse of the refund policy, or unauthorized distribution of digital materials.

If you did not receive your digital download or are experiencing a technical problem, please contact me so I can help restore access or provide the purchased files.

Live coaching sessions

Live coaching sessions may be cancelled for a refund before the session has taken place, provided the request is submitted at least 24 hours before the scheduled start time.

Sessions may be rescheduled by emailing austin@trainingtall.net. Missed appointments and cancellations made less than 24 hours before the scheduled session may not be eligible for a refund.

Coaching sessions expire 365 days after purchase. Completed coaching sessions are not refundable.

Duplicate or incorrect charges

Please contact austin@trainingtall.net if you believe you were charged more than once or charged incorrectly.

Approved refunds

Approved refunds will be issued to the original payment method. Banks and credit-card providers may require additional time to process and post the refund.